History of the Internet
Delphi, Unison, Dialcom, Easylink, EIES, GeoNet, UUCP, BitNet, APC
Now Buzz-Word-Compliant

Mitra Internet Consulting
<mitra@earth.path.net>  http://earth.path.net/mitra

Two key concepts

  1. Interaction between users
  2. Customers / Users are a valuable source of content

Why are service providers interested?

Types of Service

Characterisation of Community Software

Hype leads to Minimal Thinking leading to Poor Choices,

some examples

My own Interests

How do people share and build a knowledge base.

Some of the Challenges